Longer support hours, so we can help you sooner

We have extended our support desk hours. Our team is now reachable from 07h30 to 18h00, Monday to Friday, so more of your working day overlaps with ours.

Why we are doing this

As our customer base has grown, so has the range of hours during which businesses need a quick answer from us. Starting earlier and finishing later means a shorter wait for a routine question, a configuration change, or advice on a new project, without you having to work around our schedule.

We see this as part of a broader commitment: supporting our customers better is not a one-off project, it is something we keep investing in. Longer support hours are a direct response to what our customers have asked for, and we are proud to be able to offer it.

Incident response never stopped

This change is about everyday support, not emergencies. Our team has always been available 24 hours a day, 7 days a week for incident resolution, and that does not change. If something goes wrong with your colocation, cloud, connectivity or cyber protection service outside our new support hours, we are already on it.

How to reach us

For day-to-day questions, reach our support desk by phone or email between 07h30 and 18h00, Monday to Friday. Full contact details, including our address and phone number, are on our Contact us page. For an active incident, use the emergency channel your account manager has given you: that line is staffed around the clock, every day of the year.

We will keep listening to how our customers want to reach us, and we will keep adjusting our support model to match.