SERVICE LEVEL AGREEMENT
The Service Level Agreement (SLA) is a document that defines the quality of service created between Datacenter Luxembourg and our customers. It is a contract that sets out in writing the content of the services, their methods, the responsibilities of the parties and the guarantees.
Each service level is indicated in the document. For example, the Datacenter Luxembourg SLA mentions the availability of the services. We create a situation of confidence with our customers. You can choose an availability of our teams up to 24/7 to manage and update your equipment.
A quality service approved by the Service Level Agreement
Why not free your IT resources of the time that they spend in the data center to perform tasks that could easily be managed by our dedicated team? You can count on our experts to be in place each time you need them. They can support you in remote management of your infrastructure, your custom installations and for repairing your equipment.